Refund and Returns Policy

Orders are processed Monday-Friday (except bank holidays), anything ordered on a Saturday or Sunday will be processed the next working day.

Collections from Music Centres will be ready within 7 days, you will be emailed when your order is ready and you will need to book a time slot for collection through our online system. Collection from the Music Centres in Newbury and Windsor are term time only.

Deliveries are sent via Royal Mail (except in special circumstances).

You are responsible for your order once the package has arrived at the supplied delivery address/has been collected. We cannot be held responsible if the package(s) goes missing once delivered/collected. If any goods are received faulty or damaged on receipt, you must notify us within 7 days of receiving them (via email or telephone) quoting your order reference. We cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer when entering their address details. Please ensure that you check all your details before confirming your order.Music may be returned for exchange or refund within 14 days of delivery/collection. Customers are responsible for the postage cost when making a return. Please include your invoice number and reason for return, so your refund/exchange can be processed quickly. If you have received faulty, damaged or incorrectly supplied music please contact us to arrange return/replacement.



Music returned to us that has been marked or damaged in any way will not be eligible for refund/exchange – this includes music damaged in the post, so you must ensure that it is returned in appropriate packaging, using additional cardboard for protection if necessary. Please obtain a proof of posting certificate when returning goods as we cannot be held responsible for goods lost in transit to us.